Privacy Policy
Last updated: July 3, 2026
Little Haven respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit warranty information, upload purchase proof, or ask for product support.
Information we collect
We may collect information you choose to provide, including:
- Name, email address, phone number, and other contact details.
- Order source, product name, purchase proof screenshots, and warranty registration details.
- Product, delivery, and service ratings submitted through our forms.
- Messages, photos, or order details you provide when requesting support.
- Technical information such as browser type, device information, IP address, pages visited, and basic server logs.
How we use information
We use information to provide and improve Little Haven services, including to:
- Activate warranty coverage and verify purchase eligibility.
- Respond to support requests and product questions.
- Understand product feedback and improve customer experience.
- Protect our website, prevent fraud, and maintain service security.
- Comply with legal obligations and platform requirements.
Third-party platforms
If you purchase from or contact us through a marketplace or social platform, that platform may provide order, message, or account information according to its own terms and privacy policy. We use that information only as needed to support your order, warranty, or product question.
TikTok developer integration
If an authorized TikTok account connects to our internal Content Ops Dashboard, we may process video metadata, performance metrics, comment counts, comment summaries, comment text needed for analysis, product attribution, campaign notes, and commerce signals such as GMV, ad spend, sold count, and return count.
We use this information only for authorized content performance review, trend reporting, operational follow-up, platform compliance, and security. Production TikTok metrics, raw comments, financial values, video URLs, and internal review notes are access-restricted. Public pages and demos use sample or masked values.
Sharing information
We do not sell personal information. We may share information with service providers that help us operate the website, store form submissions, process support requests, maintain security, or comply with law. These providers are allowed to use information only for the services they provide to us.
Data retention
We keep personal information for as long as needed to provide support, maintain warranty records, resolve disputes, comply with legal obligations, and protect our business. When information is no longer needed, we delete or de-identify it where reasonably possible.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No online service can guarantee perfect security, so please avoid submitting information that is not needed for your support request.
Your choices
Depending on your location, you may have the right to request access, correction, deletion, or restriction of certain personal information. To start a request, contact us through the Support page.
Children
Our website and support forms are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us through the Support page.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
Contact
For privacy questions or requests, contact Little Haven through the Support page.